Obtain more information about the STRS Ohio optional health care plans by calling the plans directly. Select your plan’s provider from the list below for more information.
If you are enrolled in an Aetna or Medical Mutual PPO plan, the name of your plan’s participating provider network varies depending on the geographic location of your permanent residence. For assistance locating the correct name of the provider network, contact your plan administrator directly.
Aetna
Web Address
www.aetna.com
Claims Address
P.O. Box 981107
El Paso, TX 79998-1107
Customer Service
1-800-645-5677 (toll-free)
Hours: Weekdays, 8 a.m.–noon/12:30–4:30 p.m.
Prescription Drug Plan Information
See Express Scripts
AultCare
Web Site
www.aultcare.com
Mailing Address
P.O. Box 6910
Canton, OH 44706-0910
Customer Service
Local: 330-438-6360
All other areas: 1-800-344-8858 (toll-free)
Hours: Weekdays, 7:30 a.m.–5 p.m.
Delta Dental
Web Site
www.deltadentaloh.com
Claims Address
Delta Dental
P.O. Box 9085
Farmington Hills, MI 48333-9085
Customer Service
1-866-349-1286 (toll-free)
Hours: Monday–Friday, 8:30 a.m.–7:50 p.m.
Automated system available 24 hours a day, 7 days a week
Express Scripts
Web Site
www.express-scripts.com
Claims Address
P.O. Box 1181
Bensalem, PA 19020-9919
Customer Service
1-866-685-2792 (toll-free)
Hours: 7 days a week, 24 hours a day
Kaiser Permanente
Web Site
www.kaiserpermanente.org
Claims Address
P.O. Box 5316
Cleveland, OH 44101-0316
Customer Service
1-800-686-7100 (toll-free)
Hours: Monday–Thursday, 8:15 a.m.–5 p.m.
Friday, 9:15 a.m.–5 p.m.
Medical Mutual
Web Site
www.medmutual.com
Claims Address
P.O. Box 6018
Cleveland, OH 44101-1018
Customer Service
1-800-854-8139 (toll-free)
Hours: Weekdays, 7 a.m.–6 p.m.
Prescription Drug Plan Information
See Express Scripts
Medicare
Web Site
www.medicare.gov
Customer Service
1-800-633-4227 (toll-free)
Hours: 7 days a week, 24 hours a day
Paramount Health Care
Web Site
www.paramounthealthcare.com
Mailing Address
P.O. Box 928
Toledo, OH 43697-0928
Customer Service
1-800-462-3589 (toll-free)
Hours: Weekdays, 8 a.m.–5 p.m.
Prescription Drug Plan Information
See Express Scripts
Social Security Administration
Web Site
www.ssa.gov
Customer Service
1-800-772-1213 (toll-free)
Hours: Weekdays, 7 a.m.–7 p.m.
STRS Ohio
Web Site
www.strsoh.org
Mailing Address
Health Care Services Department
275 E. Broad St.
Columbus, OH 43215-3771
Customer Service
1-888-227-7877 (toll-free)
Hours: Weekdays, 8 a.m.–5 p.m.
Vision Service Plan (VSP)
Web Site
www.vsp.com
Non-Network Claims Mailing Address
Vision Service Plan
Attn: Out-of-Network Provider Claims
P.O. Box 997105
Sacramento, CA 95899-7105
Customer Service
1-800-877-7195 (toll-free)
Hours: 8 a.m.–7 p.m.
Interactive Voice Response system is available 24 hours
Hearing Impaired Line
1-800-428-4833
(toll-free)
