Contact a Plan Administrator

Obtain more information about the STRS Ohio health care plans by calling the plans directly.

  • Aetna logo.
    Aetna Basic Customer Service 800‑645‑5677   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aetna logo.
    Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106   Customer Service 866‑282‑0631 (toll-free)   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aultcare logo.
    AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910   Customer Service Canton area: 330‑363‑6360   All other areas: 800‑344‑8858 (toll-free)   Monday–Friday: 7:30 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Delta Dental logo.
    Delta Dental Customer Service 866‑349‑1286   Monday–Friday: 8:30 a.m.–7:50 p.m.   Automated system: 7 days a week, 24 hours a day
  • Express Scripts logo.
    Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733   Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733   Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free)   Medicare enrollees: 888‑416‑3326 (toll-free)   7 days a week, 24 hours a day
  • Medical Mutual logo.
    Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018   Customer Service 877‑520‑6727 (toll-free)   Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m.   For prescription drug plan information, contact Express Scripts
  • Medicare logo.
    Medicare Customer Service 800‑633‑4227 (toll-free)   7 days a week, 24 hours a day
  • Paramount logo.
    Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928   Customer Service 800‑462‑3589 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Social Security Administration logo.
    Social Security Administration Customer Service 800‑772‑1213 (toll-free)   Monday–Friday: 7 a.m.–7 p.m.
  • State Teachers Retirement System of Ohio logo.
    STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771   Customer Service 888‑227‑7877 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.
  • Vision Service Plan logo.
    Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired)   Monday–Friday: 8 a.m.–11 p.m. Saturday: 10 a.m.–11 p.m. Sunday: 10 a.m.–10 p.m.