State Teachers Retirement System of Ohio

State Teachers Retirement System of Ohio Logo

Page Description

Map of Columubs, Ohio noting STRS Ohio's location.

Email

 

Member or Benefit-Related Questions

For general questions about your STRS Ohio account, retirement benefits or health care program, contact one of our member services representatives by filling out the appropriate contact form:

Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

STRS Ohio Contact Form







STRS Ohio Contact Form




Email a Form

If you want to email a form to us, please click here.

Online Account Password Assistance

If you have lost or forgotten your user name or password for your online account; or need to unlock your online account, click the appropriate link below for online help.

If you need further assistance, contact the webmaster at webmaster@strsoh.org. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

Website Problems or Comments

For comments about this site, or if you have any problems using this site, contact the webmaster at webmaster@strsoh.org. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

Employment Opportunities

Individuals interested in any current or future opportunities with STRS Ohio, should complete an online application. Résumés and applications are retained on file for six months from the date of receipt.

Phone/Fax — Member Services Center

 

Members can call STRS Ohio’s Member Services Center toll-free at 1-888-227-7877, Monday through Friday, 8 a.m.–5 p.m.

Information can be faxed to the Member Services Center at 1-614-233-8713.

LiveLOOK

During normal business hours members also have the option to have a member services representative get a “live look” at their web browser and help them resolve issues related to the STRS Ohio website or their online Personal Account. Please note the system requirements below. Mobile devices, including tablets, are not supported at this time.

System Requirements for PC-based users:

  • Windows 7, Vista, XP or 2003 Server, Linux
  • Internet Explorer 7.0, Firefox 3.0, Google Chrome (JavaScript and Java enabled) or the latest version of your web browser

System Requirements for Macintosh-based users:

  • Snow Leopard 10.6 or Lion 10.7
  • Safari 5.0, Firefox 3.0, Google Chrome (JavaScript and Java enabled) or the latest version of your web browser

Click here to use this option.

Mail

 

Written correspondence should be sent to:

State Teachers Retirement System of Ohio
275 E. Broad St.
Columbus, OH 43215-3771

Driving Directions

 

STRS Ohio is located in downtown Columbus and provides free on-site parking for members. Click here for a detailed map.

General directions to STRS Ohio

Coming From the North:

  • Take I-71 south to the Broad Street exit.
  • Turn right on Broad Street, going west to Sixth Street.
  • Turn left on Sixth Street, going south to Capital Street.
  • Turn right on Capital Street, going west to the garage entrance.

Coming From the South:

  • Take I-71 north.
  • Pass the Greenlawn Avenue exit (I-71 will merge with I-70 east).
  • Follow the I-71 signs to the Fourth Street exit.
  • Turn left on Fourth Street, going north to Broad Street.
  • Turn right on Broad Street, going east to Sixth Street.
  • Turn right on Sixth Street, going south to Capital Street.
  • Turn right on Capital Street, going west to the garage entrance.

Coming From the East:

  • Take I-70 west to the Fourth Street exit.
  • Follow Fourth Street north to Broad Street.
  • Turn right on Broad Street, going east to Sixth Street.
  • Turn right on Sixth Street, going south to Capital Street.
  • Turn right on Capital Street, going west to the garage entrance.

Coming From the West:

  • Take I-70 east to the Fourth Street exit.
  • Turn left on Fourth Street, going north to Broad Street.
  • Turn right on Broad Street, going east to Sixth Street.
  • Turn right on Sixth Street, going south to Capital Street.
  • Turn right on Capital Street, going west to the garage entrance.

Health Care Plan Providers

 

Obtain more information about the STRS Ohio health care plans by calling the plans directly. Select your plan’s provider from the list below for more information.

If you are enrolled in a Medical Mutual PPO plan, the name of your plan’s participating provider network varies depending on the geographic location of your permanent residence. For assistance locating the correct name of the provider network, contact Medical Mutual directly.

Aetna

Website

www.aetnamedicare.com

Claims Address

P.O. Box 981106
El Paso, TX 79998-1106

Customer Service

1-866-282-0631 (toll-free)
Hours: Weekdays, 8 a.m.–8 p.m.

Prescription Drug Plan Information

See Express Scripts


AultCare

Website

www.aultcare.com

Mailing Address

P.O. Box 6910
Canton, OH 44706-0910

Customer Service

Canton area: 330-363-6360
All other areas: 1-800-344-8858 (toll-free)
Hours: Weekdays, 7:30 a.m.–5 p.m.

Prescription Drug Plan Information

See Express Scripts


 

Express Scripts

Website

www.express-scripts.com

Claims Address

Non-Medicare enrollees:
Commercial Claims
P.O. Box 2872
Clinton, IA 52733

Medicare enrollees:
P.O. Box 66752
Med D Claims
St. Louis, MO 63166

Customer Service

Non-Medicare enrollees: 1-866-685-2792 (toll-free)
Medicare enrollees: 1-888-416-3326 (toll-free)
Hours: 7 days a week, 24 hours a day


HealthSpan (formerly Kaiser Permanente)

Website

www.kaiserpermanente.org

Claims Address

P.O. Box 5316
Cleveland, OH 44101-0316

Customer Service

Non-Medicare enrollees: 1-800-686-7100 (toll-free)
Hours: Monday–Thursday, 8:15 a.m.–5 p.m.
Friday, 9:15 a.m.–5 p.m.

Medicare enrollees: 1-800-493-6004 (toll-free)
Hours: 7 days a week, 8 a.m.–8 p.m.

Prescription Drug Plan Information

Contact HealthSpan (formerly Kaiser Permanente)


Medical Mutual

Website

www.medmutual.com

Claims Address

P.O. Box 6018
Cleveland, OH 44101-1018

Customer Service

1-877-520-6727 (toll-free)
Hours:
Monday–Thursday, 7:30 a.m.–7:30 p.m.
Friday, 7:30 a.m.–6 p.m.
Saturday, 9 a.m.–1 p.m.

Prescription Drug Plan Information

See Express Scripts


Medicare

Website

www.medicare.gov

Customer Service

1-800-633-4227 (toll-free)
Hours: 7 days a week, 24 hours a day


Paramount

Website

www.paramounthealthcare.com

Mailing Address

P.O. Box 928
Toledo, OH 43697-0928

Customer Service

1-800-462-3589 (toll-free)
Hours: Weekdays, 8:30 a.m.–5 p.m.

Prescription Drug Plan Information

See Express Scripts


Social Security Administration

Website

www.ssa.gov

Customer Service

1-800-772-1213 (toll-free)
Hours: Weekdays, 7 a.m.–7 p.m.


STRS Ohio

Website

www.strsoh.org

Mailing Address

Health Care Services Department
275 E. Broad St.
Columbus, OH 43215-3771

Customer Service

1-888-227-7877 (toll-free)
Hours: Weekdays, 8 a.m.–5 p.m.

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