All benefit recipients who live in the United States must receive their benefit payment through direct deposit to a bank account. This eliminates the higher costs of processing paper checks, and more importantly, ensures the safe, reliable and timely delivery of monthly payments to our benefit recipients. Deposits are made on the first banking day of each month.
If a care facility is a court appointed guardian of the estate or the representative payee, the facility can direct the payment to a bank account. The facility must provide court documentation to STRS Ohio that states they are the representative payee.
To change your direct deposit account information, log into your Online Personal Account and select “Recipient Account” at the top of the page and then select “Change Direct Deposit Information” under Useful Links. If you do not have an Online Personal Account, click here to register for one.
If you are a benefit recipient and live outside of the United States, you may change direct deposit information through your online account if your funds are currently deposited in a U.S. bank and you will continue using a U.S. bank. If you currently use a foreign bank and want to make a change, you will need to complete a paper Direct Deposit Form and send it to STRS Ohio.
Contact the Member Services Center toll-free at 888‑227‑7877 if you have any questions.