Individual Counseling

It is advisable to schedule an individual counseling session at least three years before you plan to retire and again six to 12 months from retirement. This session can take place at our office in Columbus, at a field location near your home or school, or by phone through an individual teleconference.

There are two ways to schedule your appointment:


The teleconference is a convenient way for members to obtain an accurate benefit estimate and information about retirement benefits. Through a teleconference, you can talk by phone with an STRS Ohio benefits counselor. Teleconference appointments are available:

  • Monday–Thursday, between 7:45 a.m. and 8 p.m. (during the school year); and
  • Monday–Thursday, between 7:45 a.m. and 4 p.m. (during July and August).

If you have a scheduled teleconference click here.

Counseling at STRS Ohio

You may meet with a benefits counselor at STRS Ohio in Columbus between 8 a.m. and 5 p.m., Monday–Friday.

Counseling Near a Member’s Home or School

STRS Ohio benefits counselors travel throughout Ohio to provide individual counseling sessions at various locations.

Appointment times are scheduled at most locations between 11 a.m. and 7 p.m. Appointments can be scheduled up to three months in advance. Dates for upcoming locations will be posted when they are available.