STRS Ohio offers individual benefits counseling in the Columbus office, at locations throughout Ohio or by teleconference. (Please note that during the Pandemic we are not scheduling in-person appointments or sending benefit counselors around the state for in-person counseling, and our Columbus office remains closed to visitors. Teleconference appointments continue to be offered.) An appointment is required and can be made using your Online Personal Account. If you have already registered for online account access, log in to your account and click on “Schedule a Meeting” at the top of the page. Appointments available by teleconference are available under Upcoming Events.
If you have not accessed your online account previously, you will need to register for access.