Keeping You Informed — STRS Ohio Member Services Update

At STRS Ohio, we value the health and safety of our members and stakeholders. We have canceled face-to-face counseling meetings for the time being and will instead offer members the option to conduct an appointment via teleconference, which members can do from their homes. Members can continue to schedule teleconferences through the call center or via their Online Personal Account. We are not scheduling walk-in appointments at our Columbus office at this time.

Likewise, Member Education seminars for the time being have been changed to online webinars that can be viewed on members’ home computers, tablets or other mobile devices. We have made these changes in the way we are delivering our services to keep members and stakeholders safe and healthy while efficiently managing STRS Ohio operations.

Many STRS Ohio associates who are able will be working from home for the next few weeks to limit social interactions. We have also implemented travel restrictions for our associates to control the spread of the coronavirus. Benefit payments will continue to be made as scheduled on the first banking day of the month, and our member services will continue without interruption. Applications and forms will continue to be processed and our Member Service Representatives are prepared to assist members by phone. Many STRS Ohio services, such as tax and bank changes and applying for benefits, can be done through your Online Personal Account. Most forms and publications are available on the STRS Ohio website.

We will also continue to use our website and email news service to keep members and stakeholders informed about any changes at STRS Ohio that might occur due to the coronavirus. We urge everyone to stay safe and to use care during this health emergency. Further safety precautions are available at www.cdc.gov.