Member or Benefit-Related Questions
For questions about your STRS Ohio account, retirement benefits or health care program, contact one of our member service representatives by filling out the appropriate contact form below.
For instructions on how to securely submit documents or attachments to STRS Ohio, see the “Secure Document Uploader” section below the contact form.
Your message has been sent. A member service representative will reply to your message within 1–2 business days.
Secure Document Uploader
You can securely upload electronic versions of STRS Ohio forms and other required documents through the Secure Document Uploader in your Online Personal Account. The files uploaded must be either a PDF or TIFF. Documents STRS Ohio will accept through this uploader include:
- Authorization to Release Information
- Birth Certificate
- Death Certificate
- Divorce Decree
- Guardianship Order
- Marriage Certificate
- Power of Attorney
- Proof of Medicare
- Spousal Consent
- Tax Withholding
- Health Care Enrollment
If you have already registered for online account access, log in to your account and click on “Upload Documents” under Useful Links on your home page. If you have not registered for online access, you will need to register.
Email a Form
If you want to email a form that cannot be submitted through the Secure Document Uploader in your Online Personal Account click here. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.
Online Account Password Assistance
If you have lost or forgotten your user name or password for your online account; or need to unlock your online account, click the appropriate link below for online help:
Phone/Fax — Member Services Center
Members can call STRS Ohio’s Member Services Center toll-free at 888‑227‑7877, Monday through Friday, 8 a.m.–5 p.m.
If you are calling from outside the United States and cannot use the toll-free number, please dial 614-227-4090.
Information can be faxed to the Member Services Center at 614‑233‑8713.
Written correspondence should be sent to:
STRS Ohio is located in downtown Columbus and provides free on-site parking for members.
Health Care Providers
Obtain more information about the STRS Ohio health care plans by calling the plans directly.
Aetna Basic Customer Service 800‑645‑5677 Monday–Friday: 8 a.m.–6 p.m. For prescription drug plan information, contact Express Scripts
Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106 Customer Service 866‑282‑0631 (toll-free) Monday–Friday: 8 a.m.–9 p.m. For prescription drug plan information, contact Express Scripts
AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910 Customer Service Canton area: 330‑363‑6360 All other areas: 800‑344‑8858 (toll-free) Monday–Friday: 7:30 a.m.–5 p.m. For prescription drug plan information, contact Express Scripts
AultCare PrimeTime Health Plan HMO-POS Mailing Address P.O. Box 6905 Canton, OH 44706-0910 Customer Service Canton area: 330‑363‑7407 All other areas: 800‑577‑5084 (toll-free) April–September: Monday–Friday, 8 a.m.–8 p.m. October–March: 7 days a week, 8 a.m.–8 p.m. For prescription drug plan information, contact Express Scripts
Delta Dental Customer Service 866‑349‑1286 Monday–Friday: 8:30 a.m.–7:50 p.m. Automated system: 7 days a week, 24 hours a day
Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733 Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733 Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free) Medicare enrollees: 888‑416‑3326 (toll-free) 7 days a week, 24 hours a day
Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018 Customer Service 877‑520‑6727 (toll-free) Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m. For prescription drug plan information, contact Express Scripts
Medicare Customer Service 800‑633‑4227 (toll-free) 7 days a week, 24 hours a day
Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928 Customer Service 800‑462‑3589 (toll-free) Monday–Friday: 8 a.m.–5 p.m. For prescription drug plan information, contact Express Scripts
Social Security Administration Customer Service 800‑772‑1213 (toll-free) Monday–Friday: 7 a.m.–7 p.m.
STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771 Customer Service 888‑227‑7877 (toll-free) Monday–Friday: 8 a.m.–5 p.m.
Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired) Monday–Friday: 8 a.m.–11 p.m. Saturday: 10 a.m.–11 p.m. Sunday: 10 a.m.–10 p.m.
STRS Ohio does not tolerate any type of fraud, waste, theft or abuse related to STRS Ohio benefits, health care coverage and business or other dealings with the retirement system. STRS Ohio will investigate all credible reports of suspected fraud, waste, theft or abuse and may pursue prosecution or other legal action if it finds evidence that fraud, waste, theft or abuse may have occurred.
Suspected fraud, waste, theft or abuse can be reported by calling the STRS Ohio Fraud Reporting line toll-free at 800‑677‑4038 or by sending the information in an email to [email protected].
STRS Ohio will not retaliate against any person/entity for making a report in good faith. Baseless allegations, made with disregard for truth or accuracy, or frivolous complaints will not be tolerated. People making such allegations may be subject to legal actions by the individuals accused of fraudulent conduct.