Contact Us

State Teachers Retirement System of Ohio is located at 275 E. Broad St., Columbus, OH 43215-3771. Free parking is available in the STRS Ohio garage that is part of our south building. The garage is located behind the main building and is entered off Capital Street.

Email

Member or Benefit-Related Questions

For questions about your STRS Ohio account, retirement benefits or health care program, contact one of our member service representatives by filling out the appropriate contact form below.

For instructions on how to securely submit documents or attachments to STRS Ohio, see the “Secure Document Uploader” section below the contact form.

Please fill-out our secure form and we will get back to you as soon as possible. Thank you.

Please fill-in or correct the fields below that have an “X” and are highlighted in red, before submitting the form.

 

Address

Street address, P.O. box

Apartment, suite, unit, building, floor, etc.

 

 

 

 

 

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Your message has been sent. A member service representative will reply to your message within 1–2 business days.

Secure Document Uploader

You can upload a PDF or TIFF copy of STRS Ohio required documents to your Online Personal Account. Documents that can be uploaded include power of attorney, death certificate, spousal consent and many other commonly used forms.

If you have already registered for online account access, log in to your account and click on “Upload Documents” under Useful Links on your home page. If you have not registered for online access, you will need to register.

Email a Form

If you want to email a form to us, please click here. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

Online Account Password Assistance

If you have lost or forgotten your user name or password for your online account; or need to unlock your online account, click the appropriate link below for online help:

Employment Opportunities

Individuals interested in any current or future opportunities with STRS Ohio, should complete an online application. Résumés and applications are retained on file for six months from the date of receipt.

Phone/Fax — Member Services Center

Members can call STRS Ohio’s Member Services Center toll-free at 888‑227‑7877, Monday through Friday, 8 a.m.–5 p.m.

Information can be faxed to the Member Services Center at 614‑233‑8713.

Mail

Written correspondence should be sent to:

State Teachers Retirement System of Ohio 275 E. Broad St. Columbus, OH 43215-3771

Driving Directions

STRS Ohio is located in downtown Columbus and provides free on-site parking for members.

STRS Ohio 275 E. Broad St. Columbus, OH 43215-3771
Get Directions

Health Care Providers

Obtain more information about the STRS Ohio health care plans by calling the plans directly.

  • Aetna logo.
    Aetna Basic Customer Service 800‑645‑5677   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aetna logo.
    Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106   Customer Service 866‑282‑0631 (toll-free)   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aultcare logo.
    AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910   Customer Service Canton area: 330‑363‑6360   All other areas: 800‑344‑8858 (toll-free)   Monday–Friday: 7:30 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Aultcare logo.
    AultCare PrimeTime Health Plan HMO-POS Mailing Address P.O. Box 6905 Canton, OH 44706-0910   Customer Service Canton area: 330‑363‑7407   All other areas: 800‑577‑5084 (toll-free)   April–September: Monday–Friday, 8 a.m.–8 p.m. October–March: 7 days a week, 8 a.m.–8 p.m.   For prescription drug plan information, contact Express Scripts
  • Delta Dental logo.
    Delta Dental Customer Service 866‑349‑1286   Monday–Friday: 8:30 a.m.–7:50 p.m.   Automated system: 7 days a week, 24 hours a day
  • Express Scripts logo.
    Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733   Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733   Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free)   Medicare enrollees: 888‑416‑3326 (toll-free)   7 days a week, 24 hours a day
  • Medical Mutual logo.
    Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018   Customer Service 877‑520‑6727 (toll-free)   Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m.   For prescription drug plan information, contact Express Scripts
  • Medicare logo.
    Medicare Customer Service 800‑633‑4227 (toll-free)   7 days a week, 24 hours a day
  • Paramount logo.
    Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928   Customer Service 800‑462‑3589 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Social Security Administration logo.
    Social Security Administration Customer Service 800‑772‑1213 (toll-free)   Monday–Friday: 7 a.m.–7 p.m.
  • State Teachers Retirement System of Ohio logo.
    STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771   Customer Service 888‑227‑7877 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.
  • Vision Service Plan logo.
    Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired)   Monday–Friday: 8 a.m.–11 p.m. Saturday: 10 a.m.–11 p.m. Sunday: 10 a.m.–10 p.m.

Fraud Reporting

STRS Ohio does not tolerate any type of fraud, waste, theft or abuse related to STRS Ohio benefits, health care coverage and business or other dealings with the retirement system. STRS Ohio will investigate all credible reports of suspected fraud, waste, theft or abuse and may pursue prosecution or other legal action if it finds evidence that fraud, waste, theft or abuse may have occurred.

Suspected fraud, waste, theft or abuse can be reported by calling the STRS Ohio Fraud Reporting line toll-free at 800‑677‑4038 or by sending the information in an email to [email protected].

STRS Ohio will not retaliate against any person/entity for making a report in good faith. Baseless allegations, made with disregard for truth or accuracy, or frivolous complaints will not be tolerated. People making such allegations may be subject to legal actions by the individuals accused of fraudulent conduct.