Contact Us

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Member or Benefit-Related Questions

For general questions about your STRS Ohio account, retirement benefits or health care program, contact one of our member service representatives by filling out the appropriate contact form:

Email a Form

If you want to email a form to us, please click here. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

Online Account Password Assistance

If you have lost or forgotten your user name or password for your online account; or need to unlock your online account, click the appropriate link below for online help:

Website Problems or Comments

For comments about this site, or if you have any problems using this site, contact the webmaster at webmaster@strsoh.org. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

Employment Opportunities

Individuals interested in any current or future opportunities with STRS Ohio, should complete an online application. Résumés and applications are retained on file for six months from the date of receipt.

Phone/Fax — Member Services Center

Members can call STRS Ohio’s Member Services Center toll-free at 888‑227‑7877, Monday through Friday, 8 a.m.–5 p.m.

Information can be faxed to the Member Services Center at 614‑233‑8713.

LiveLOOK

During normal business hours members also have the option to have a member service representative get a “live look” at their web browser and help them resolve issues related to the STRS Ohio website or their online Personal Account. Please note the system requirements below. Mobile devices, including tablets, are not supported at this time.

System Requirements

PC-based user
Windows 7, Vista, XP or 2003 Server, Linux
Internet Explorer 7.0, Firefox 3.0, Google Chrome (JavaScript and Java enabled) or the latest version of your web browser
Macintosh-based users
Snow Leopard 10.6 or Lion 10.7
Safari 5.0, Firefox 3.0, Google Chrome (JavaScript and Java enabled) or the latest version of your web browser

Click here to use this option

Mail

Written correspondence should be sent to:

State Teachers Retirement System of Ohio 275 E. Broad St. Columbus, OH 43215-3771

Driving Directions

STRS Ohio is located in downtown Columbus and provides free on-site parking for members. View a detailed map.

Coming From the North:

  1. Take I-71 south to the Broad Street exit.
  2. Turn right on Broad Street, going west to Sixth Street.
  3. Turn left on Sixth Street, going south to Capital Street.
  4. Turn right on Capital Street, going west to the garage entrance.

Coming From the South:

  1. Take I-71 north.
  2. Pass the Greenlawn Avenue exit (I-71 will merge with I-70 east).
  3. Follow the I-71 signs to the Fourth Street exit.
  4. Turn left on Fourth Street, going north to Broad Street.
  5. Turn right on Broad Street, going east to Sixth Street.
  6. Turn right on Sixth Street, going south to Capital Street.
  7. Turn right on Capital Street, going west to the garage entrance.

Coming From the East:

  1. Take I-70 west.
  2. Follow the signs for Broad Street (I-70 will merge with I-71, stay in the right lane for the Broad Street exit).
  3. Turn left on Broad Street, going west to Sixth Street.
  4. Turn left on Sixth Street, going south to Capital Street.
  5. Turn right on Capital Street, going west to the garage entrance.

Coming From the West:

  1. Take I-70 east to the Fourth Street exit.
  2. Turn left on Fourth Street, going north to Broad Street.
  3. Turn right on Broad Street, going east to Sixth Street.
  4. Turn right on Sixth Street, going south to Capital Street.
  5. Turn right on Capital Street, going west to the garage entrance.

Health Care Providers

Obtain more information about the STRS Ohio health care plans by calling the plans directly.

If you are enrolled in a Medical Mutual PPO plan, the name of your plan’s participating provider network varies depending on the geographic location of your permanent residence. For assistance locating the correct name of the provider network, contact Medical Mutual directly.

  • Aetna logo.
    Aetna Basic Customer Service 800‑645‑5677   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aetna logo.
    Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106   Customer Service 866‑282‑0631 (toll-free)   Monday–Friday: 8 a.m.–8 p.m.   For prescription drug plan information, contact Express Scripts
  • Aultcare logo.
    AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910   Customer Service Canton area: 330‑363‑6360   All other areas: 800‑344‑8858 (toll-free)   Monday–Friday: 7:30 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Delta Dental logo.
    Delta Dental Customer Service 866‑349‑1286   Monday–Friday: 8:30 a.m.–7:50 p.m.   Automated system: 7 days a week, 24 hours a day
  • Express Scripts logo.
    Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733   Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733   Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free)   Medicare enrollees: 888‑416‑3326 (toll-free)   7 days a week, 24 hours a day
  • Medical Mutual logo.
    Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018   Customer Service 877‑520‑6727 (toll-free)   Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m.   For prescription drug plan information, contact Express Scripts
  • Medicare logo.
    Medicare Customer Service 800‑633‑4227 (toll-free)   7 days a week, 24 hours a day
  • Paramount logo.
    Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928   Customer Service 800‑462‑3589 (toll-free)   Monday–Friday: 8:30 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Social Security Administration logo.
    Social Security Administration Customer Service 800‑772‑1213 (toll-free)   Monday–Friday: 7 a.m.–7 p.m.
  • State Teachers Retirement System of Ohio logo.
    STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771   Customer Service 888‑227‑7877 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.
  • Vision Service Plan logo.
    Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired)   Monday–Friday: 8 a.m.–11 p.m. Saturday: 10 a.m.–11 p.m. Sunday: 10 a.m.–10 p.m.

Fraud Reporting

STRS Ohio does not tolerate any type of fraud, waste, theft or abuse related to STRS Ohio benefits, health care coverage and business or other dealings with the retirement system. STRS Ohio will investigate all credible reports of suspected fraud, waste, theft or abuse and may pursue prosecution or other legal action if it finds evidence that fraud, waste, theft or abuse may have occurred.

Suspected fraud, waste, theft or abuse can be reported by calling the STRS Ohio Fraud Reporting line toll-free at 800‑677‑4038 or by sending the information in an email to legal@strsoh.org.

STRS Ohio will not retaliate against any person/entity for making a report in good faith. Baseless allegations, made with disregard for truth or accuracy, or frivolous complaints will not be tolerated. People making such allegations may be subject to legal actions by the individuals accused of fraudulent conduct.