Member Services

STRS Ohio provides numerous services for active teachers and benefit recipients from one-on-one counseling to newsletters to retirement planning to seminars and workshops. For more information about STRS Ohio’s services, select one of the topics below.

Information Resources

Member Services Center

Our dedicated team of member service representatives is available to answer your questions. They can provide you with information, publications and forms; assist with problems; make appointments; and offer follow-up support. Call STRS Ohio toll-free at 888‑227‑7877 from 8 a.m.–5 p.m., Monday through Friday.

Email

You can ask questions and request publications or benefit estimates through email. Please note that email submissions on this site are unsecured, so only include your name and the last four digits of your Social Security number or STRS Ohio account number with your message.

NRS Services

STRS Ohio has contracted with Nationwide Retirement Solutions (NRS) to administer the defined contribution portion of the STRS Ohio Defined Contribution and Combined Plans. NRS offers the following services for members with a defined contribution account:

Investment Assistance

You may contact an NRS retirement specialist to discuss your investment choices by phone.

NRS Retirement Specialist 866‑332‑3342 (toll-free) Monday–Thursday: 8:30 a.m.–8 p.m. and Friday, 8:30 a.m.–6:30 p.m.

Processing Transactions & Web Questions

You may obtain assistance in modifying your asset allocation over the phone or through the website. Also, you can ask questions about the NRS/STRS Ohio Defined Contribution website by email.

NRS Customer Service Representative [email protected]   866‑332‑3342 (toll-free) Monday–Thursday: 8:30 a.m.–8 p.m. Friday: 8:30 a.m.–6:30 p.m.