Aetna Enrollees Can Talk to a Registered Nurse Anytime
As an Aetna enrollee, you have access to a 24-hour nurse line as part of your coverage for no additional cost.
Sometimes you need a quick answer to a health question. Maybe your concern can't wait until you see your doctor. You can talk to a registered nurse day or night on Aetna’s nurse line to get help with:
- Deciding whether to visit a doctor or urgent care center
- Understanding your symptoms
- Managing chronic conditions
- Learning about treatment options and medical procedures
To talk to a nurse, call the toll-free nurse line:
- Aetna Medicare Plan enrollees: 855-493-7019
- Aetna Basic Plan enrollees: 800-556-1555
Qualified nurses are available 24-hours a day, 7 days a week to offer support and information that can help you make more informed health decisions. Keep in mind, nurse line staff cannot diagnosis, prescribe or give medical advice. If you need urgent or emergency care, call your doctor or 911 immediately.