Contact a Plan Administrator

Obtain more information about the STRS Ohio health care plans by calling the plans directly.

If you are enrolled in a Medical Mutual PPO plan, the name of your plan’s participating provider network varies depending on the geographic location of your permanent residence. For assistance locating the correct name of the provider network, contact Medical Mutual directly.

  • Aetna logo.
    Aetna Basic Customer Service 800‑645‑5677   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aetna logo.
    Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106   Customer Service 866‑282‑0631 (toll-free)   Monday–Friday: 8 a.m.–6 p.m.   For prescription drug plan information, contact Express Scripts
  • Aultcare logo.
    AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910   Customer Service Canton area: 330‑363‑6360   All other areas: 800‑344‑8858 (toll-free)   Monday–Friday: 7:30 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Delta Dental logo.
    Delta Dental Customer Service 866‑349‑1286   Monday–Friday: 8:30 a.m.–7:50 p.m.   Automated system: 7 days a week, 24 hours a day
  • Express Scripts logo.
    Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733   Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733   Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free)   Medicare enrollees: 888‑416‑3326 (toll-free)   7 days a week, 24 hours a day
  • Medical Mutual logo.
    Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018   Customer Service 877‑520‑6727 (toll-free)   Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m.   For prescription drug plan information, contact Express Scripts
  • Medicare logo.
    Medicare Customer Service 800‑633‑4227 (toll-free)   7 days a week, 24 hours a day
  • Paramount logo.
    Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928   Customer Service 800‑462‑3589 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.   For prescription drug plan information, contact Express Scripts
  • Social Security Administration logo.
    Social Security Administration Customer Service 800‑772‑1213 (toll-free)   Monday–Friday: 7 a.m.–7 p.m.
  • State Teachers Retirement System of Ohio logo.
    STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771   Customer Service 888‑227‑7877 (toll-free)   Monday–Friday: 8 a.m.–5 p.m.
  • Vision Service Plan logo.
    Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired)   Monday–Friday: 8 a.m.–11 p.m. Saturday: 10 a.m.–11 p.m. Sunday: 10 a.m.–10 p.m.