Contact a Plan Administrator

Obtain more information about the STRS Ohio health care plans by calling the plans directly.

  • Aetna Basic Plan Claims Address Aetna P.O. Box 981106 El Paso, Texas 79998-1106   Customer Service 800‑645‑5677 (toll-free) Monday–Friday: 8 a.m.–6 p.m.
  • Aetna Medicare Plan Claims Address Aetna P.O. Box 981106 El Paso, TX 79998-1106   Customer Service 833-383-4612 (toll-free) Monday–Friday: 8 a.m.–9 p.m.
  • CVS Caremark Claims Address CVS Caremark Claims Department P.O. Box 52136 Phoenix, AZ 85072-2136   Customer Service 800-756-6841 (toll-free) Hours: 7 days a week, 24 hours a day
  • SilverScript Claims Address Claims Processing P.O. Box 52066 Phoenix, AZ 85072-2066   Customer Service 800-756-6859 (toll-free) Hours: 7 days a week, 24 hours a day
  • Delta Dental Customer Service 866‑349‑1286 (toll-free) Monday–Friday: 8:30 a.m.–7:50 p.m. Automated system: 7 days a week, 24 hours a day
  • Medicare Customer Service 800‑633‑4227 (toll-free) 7 days a week, 24 hours a day
  • Social Security Administration Customer Service 800‑772‑1213 (toll-free) Monday–Friday: 7 a.m.–7 p.m.
  • STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771   Customer Service 888‑227‑7877 (toll-free) Monday–Friday: 8 a.m.–5 p.m.
  • Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired) Monday–Saturday: 9 a.m.–8 p.m.