Contact a Plan Administrator
Obtain more information about the STRS Ohio health care plans by calling the plans directly.
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Aetna Basic Customer Service 800‑645‑5677 Monday–Friday: 8 a.m.–6 p.m. For prescription drug plan information, contact Express Scripts -
Aetna Medicare Plan Claims Address P.O. Box 981106 El Paso, TX 79998-1106 Customer Service 866‑282‑0631 (toll-free) Monday–Friday: 8 a.m.–9 p.m. For prescription drug plan information, contact Express Scripts -
AultCare PPO Mailing Address P.O. Box 6910 Canton, OH 44706-0910 Customer Service Canton area: 330‑363‑6360 All other areas: 800‑344‑8858 (toll-free) Monday–Friday: 7:30 a.m.–5 p.m. For prescription drug plan information, contact Express Scripts -
AultCare PrimeTime Health Plan HMO-POS Mailing Address P.O. Box 6905 Canton, OH 44706-0910 Customer Service Canton area: 330‑363‑7407 All other areas: 800‑577‑5084 (toll-free) April–September: Monday–Friday, 8 a.m.–8 p.m. October–March: 7 days a week, 8 a.m.–8 p.m. For prescription drug plan information, contact Express Scripts -
Delta Dental Customer Service 866‑349‑1286 Monday–Friday: 8:30 a.m.–7:50 p.m. Automated system: 7 days a week, 24 hours a day -
Express Scripts Claims Addresses Non-Medicare enrollees: Commercial Claims P.O. Box 2872 Clinton, IA 52733 Medicare enrollees: Medicare Part D Claims P.O. Box 2858 Clinton, IA 52733 Customer Service Non-Medicare enrollees: 866‑685‑2792 (toll-free) Medicare enrollees: 888‑416‑3326 (toll-free) 7 days a week, 24 hours a day -
Medical Mutual Basic Claims Address P.O. Box 6018 Cleveland, OH 44101-1018 Customer Service 877‑520‑6727 (toll-free) Monday–Thursday: 7:30 a.m.–7:30 p.m. Friday: 7:30 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m. For prescription drug plan information, contact Express Scripts -
Medicare Customer Service 800‑633‑4227 (toll-free) 7 days a week, 24 hours a day -
Paramount HMOs Mailing Address P.O. Box 928 Toledo, OH 43697-0928 Customer Service Non-Medicare enrollees: 800‑462‑3589 (toll-free) Medicare enrollees: 833‑554‑2335 (toll-free) Monday–Friday: 8 a.m.–5 p.m. For prescription drug plan information, contact Express Scripts -
Social Security Administration Customer Service 800‑772‑1213 (toll-free) Monday–Friday: 7 a.m.–7 p.m. -
STRS Ohio Mailing Address Health Care Services Department 275 E. Broad St. Columbus, OH 43215-3771 Customer Service 888‑227‑7877 (toll-free) Monday–Friday: 8 a.m.–5 p.m. -
Vision Service Plan Customer Service 800‑877‑7195 (toll-free) 800‑428‑4833 (hearing impaired) Monday–Saturday: 9 a.m.–8 p.m.