How Do I Know If Programs or Services Offered by My Plans Are Legitimate?

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STRS Ohio’s Aetna, SilverScript and CVS Caremark plans offer additional programs and services that are included with your coverage. Some of these programs are administered by your plan, while others are administered by specialty providers or affiliates that have partnered with the plans to deliver health services.

As an STRS Ohio enrollee, you may receive calls from companies claiming to be affiliated with your STRS Ohio medical or prescription plan. It’s always a good idea to contact your plan administrator to verify the validity of the program or service being offered.

It’s also important not to share any personal information with the caller until you have verified the company has a legitimate partnership with your plan. It may be customary for some specialty providers or affiliates to ask you to confirm your name, address and/or birth date to ensure they have contacted the correct person. However, beware of callers requesting information such as your Social Security number, Medicare number or bank account/credit card information.

Below is a list of some common specialty providers and affiliates that may contact you. Their toll-free numbers are provided so you can contact them directly if you choose, or you can contact your plan administrator with questions.

Please note this is not a complete list. If you are unsure of the legitimacy of any call you receive, please contact your plan administrator.

Aetna

  • Signify Health offers the Healthy Home Visit program to Aetna Medicare Plan enrollees. You can contact Signify Health toll-free at 855-348-3173.
  • Welltok offers health risk assessments to Aetna Medicare Plan enrollees who could not be reached for a Healthy Home Visit. You can contact Welltok toll-free at 844‑708‑9406 or 844-708-9407.
  • WellBe Senior Medical offers access to home-based care to Aetna Medicare Plan enrollees. You can contact WellBe Senior Medical toll-free at 855-477-4151.
  • Aetna Care Management offers care management services to Aetna Medicare Plan enrollees with certain diseases such as diabetes, congestive heart failure or chronic obstructive pulmonary disease. You can contact Aetna Care Management toll-free at 833-383-4612.
  • EviCore provides precertification for high-tech radiology services. You can contact EviCore toll-free at 888-693-3211.

SilverScript/CVS Caremark

  • Hinge Health offers access to a digital exercise program to SilverScript and CVS Caremark enrollees. You can contact Hinge Health toll-free at 855-902-2777.
  • AccordantCare offers nurse support to Aetna Basic Plan enrollees without Medicare or with Medicare Part B-only who have rare conditions such as amyotrophic lateral sclerosis (ALS), chronic kidney disease, cystic fibrosis, multiple sclerosis, Parkinson’s disease and more. You can contact AccordantCare toll-free at 800-948-2497.
  • CVS Specialty is the mail service pharmacy for specialty medications and provides support for enrollees using specialty medications. You can contact CVS Specialty toll-free at 800-237-2767.